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How ligalitus Handles Your Personal Data

Your account data — from registration details to wallet transactions via DANA, OVO, or GoPay — is handled with clear rules around what we collect, why we keep it, and how long it stays with us.

Account data transparencyDANA, OVO, GoPay transaction recordsYour right to access and correct dataCookie and device tracking scopeData retention limits
ligalitus How ligalitus Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, correct something on your account, or ask us to delete records linked to a closed account, our support team handles these requests directly. You can reach us through live chat, email, or your account help desk — whichever suits how you work. Data requests are logged and responded to within the timeframe our process allows.

Team online

Live Chat

Start a chat session from your account dashboard to raise a data access or correction request. Our team picks up the conversation and logs it for follow-up.

Email Support

Send your data request or privacy question to our support email address shown inside your account settings. Include your registered contact detail so we can verify the request.

Account Help Desk

Use the help section inside your account to submit a formal data query. This route creates a support ticket with a reference number you can track.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply layered security measures across the platform — SSL encryption on data in transit, access controls on who inside the team can view account records, and session-token expiry to reduce risk from inactive logins. Here is what each area covers in practice.

Account Security

Your account login is protected by a one-time PIN sent to your registered contact at each new session. We flag login attempts from unfamiliar devices and hold them for verification before granting access.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your chosen wallet — DANA, OVO, or GoPay. Analytics cookies are set separately and you can adjust them through the cookie settings on your first visit.

Data Retention

Active account data is retained for as long as your account remains open plus any legally required period after closure. Transaction records tied to DANA, OVO, or GoPay deposits are held for dispute and compliance purposes, then deleted or anonymised.

Requesting Changes

Submit a data correction or deletion request through live chat or email support. We verify your identity against your registered account details before making any change to your stored records.

Common Questions About Your Privacy at ligalitus

The questions below cover what we hear most often from people in Indonesia around data access, wallet records, and how to act on their rights. If your question is not here, contact support directly through your account.

We collect your name, contact details, and wallet identifiers — such as your DANA, OVO, or GoPay account reference — at registration. Device and session data is also captured automatically when you log in.

Yes. Submit a data access request through live chat or the email address in your account settings. We verify your identity first, then provide a summary of the data we hold on your account.

Transaction records — including deposits and withdrawals via DANA, OVO, or GoPay — are retained for the legally required period and for dispute resolution purposes, then scheduled for deletion or anonymisation.

We share data only with payment processors handling your wallet transactions and with compliance functions where local law in eligible regions requires it. We do not sell your personal data for marketing purposes.

Use live chat or the help desk inside your account to submit a deletion request. We verify your identity, close the account if it is still active, and begin the data removal process within our retention timeline.

We use session cookies for login state, preference cookies for your wallet choice, and analytics cookies for platform performance. You can review and adjust analytics cookies through the cookie settings shown on your first visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.